Our Warranty Policy
While we pride ourselves on creating long-lasting, high quality products, manufacturing defects can unfortunately occur. That’s why we’re pleased to offer a 1-year warranty on any shoe defects, and a 6-month warranty on accessory defects.
**We reserve the right to refuse any claims that do not meet our warranty policy requirements. Claims must be submitted through this online form.**
What doesn’t the warranty cover?
Our 365-Day Guarantee.
We want you and your Vessis to be together forever. That's why we stand behind our quality and promise. All Vessis come with a 1 year warranty on any manufacturer defects.
Keep in mind that we don't cover issues caused by modifying, exposing your Vessis to harsh chemicals, or if the defect has been caused by excessive wear and tear.
That said, if you think your Vessis are acting up please don't hesitate to reach and let us know. We’re more than happy to reach out and see what we can do for you!
**Vessi reserves the right to refuse any claims that do not meet our warranty policy requirements.**
How long will it take for my claim to be processed?
Our warranty team will review your submission and get back to you within 7 business days approximately.