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General

Vessis are 100% waterproof, sand proof, snow & slush proof as well as windproof - and it's not a coating!

Through research and hard work, we were able to develop a proprietary waterproofing technology called Dyma-tex. A special knit made with millions of teeny, tiny holes in the membrane layer allowing for water in vapor form (sweat) and heat to pass through while keeping water molecules (which are too large to pass) from seeping into your Vessis.  

This means the element-proofing with last the lifespan of your shoes - so, puddles beware! 

You can shop for Vessis online, directly on our website!

We don't currently work with any third-party resellers, although we do have the occasional pop-up where you can see the shoes in action.

Keep an eye on our Instagram, Twitter, and Facebook pages for info - or sign up for our newsletter directly on the bottom of this webpage. 

Typical manufacturing processes consume large amounts of energy, water, and material trim through processing, dyeing textiles, and cutting material. Sometimes animal products are used in raw materials such as glue or accessories which makes the process even less sustainable to the environment.

At Vessi, we wanted to change that.

We recognize the impact that our industry has on the planet. That's why we've developed mindful manufacturing practices to reflect our values. Vessis are 100% Vegan, with each pair made with 30% less water, 600% less energy consumption, and less material trim waste by 97% in comparison to conventional practices. 

We also developed our waterproof layer "Dyma-Tex" (which is a membrane made from polyurethane with millions of pores small enough to prevent water molecules from entering, and large enough to allow heat and moisture from our feet to escape) being mindful to achieve a lifelong waterproofing quality without a harmful chemical or coating.

Vessis are also 100% vegan and creature-free! We use water-based adhesives for glue, and our leather and suede are engineered. No animal products found in the places you can see and none in the places you can't! 

We care about our planet and aim to help reduce the carbon footprint left by our industry, one shoe at a time.

Vessis are designed in Vancouver, Canada, and manufactured in Asia.

Definitely!—Vessis are the perfect travel shoes to take along your globetrotting adventures.

They're extremely lightweight, ultra-comfortable, and easy to style. Oh, did we mention they're also 100% element proof so you don't have to worry about the rain, snow, mud, slush, drinks at the bar, or sand on the beach? 

We'd love to see what kind of things you and your Vessis get up to, so be sure to give us a shout on social platforms so we can feature you on our pages!

No stock of that specific size you've been wanting? No worries - new stock for non-limited edition items arrive every 3-5 weeks, so new product should be coming in very soon. In the meantime, you can sign up for back in stock email notifications so you know as soon as we have your size restocked.

1. On the website, select your color and size of choice (It will show up grey when out of stock)

2. Click on the button that says "Notify Me When Available" to give us your email.

3. We will email you as soon as we get it back in stock!

 

Pro Tip: If you normally wear a women’s shoe size, you might want to consider trying a men’s instead! Our shoe designs are unisex with the men’s being a tiny bit wider (1-2 mm). We also tend to have more stock of them. Just go one size down from your normal women’s one. If you’re a woman 7, that means you’re a men’s 6. 

A quick note that our women’s Weekend collection runs one size larger than our other designs, so size down by two for this line. 

Yes, we do! Simply select the 'Express Shipping' option at checkout, and get ready to receive your new Vessis within 3 business days after shipment (not including weekends or Canadian/US holidays). 

Remember that delivery times don't include processing, however, which can take 1-3 business days more.

**We do our best to provide the most accurate shipping estimates possible. However, estimated shipping times are not guaranteed, and may vary due to high volumes of orders, unforeseen delays on the couriers, and busy holiday seasons**

All Vessis have relatively low arch support due to being designed as a casual/lifestyle shoe. That said, the Weekend collection offers the strongest boost in that area! 

This style would be best suited for those that require extra help in that department, and those Vessi lovers who would like to wear their shoes for longer periods of time - or during more active activities.

Need some handy tips for keeping your Vessis in tip-top shape? If you live someplace that salts their roads regularly because of snow, for example, be sure to rinse your Vessis on the regular since the salt can erode the soles of your shoes. 

When removing your shoes, be mindful of taking them off with your hands rather than kicking them off with your feet. And while it’s not necessary, we do recommend wearing socks with your shoes to help wick moisture and prolong the lifespan of your pair

If you're referring a friend, you'll see your reward reflected in your account after they've placed their order with your code. You can stack as many rewards earned as you like when you're ready to use your savings.

If you're using a code you received from a friend, keep in mind it's only applicable on first time orders over $100+ (before taxes and shipping). The referral code can not be combined with any other discount offers. 

Payment

We can help! Just send a quick message to our Customer Care team and we’ll do our best to help you out. 

You can reach us by phone from Monday to Friday, 9:00 AM to 5:00 PM (PT) or via email at support@vessi.com. We're also available via chat!

Promotional codes can not be combined. This includes, but is not limited to:

  • First time purchase codes. 
  • Back in stock codes. 
  • Seasonal promotional offers.

If you’re paying with a store credit or gift card, however, you’re still able to use an applicable promotional code.

Good news! You no longer have to wait until your next paycheck to get your hands on some brand new Vessis.

We’ve partnered with QuadPay, a third-party payment plan platform, to offer customers the ability to break down their purchase into 4 bi-weekly, interest-free installments. QuadPay is completely secure and only available for US customers at this time.

For the initial sign-up, you'll only need to provide your date of birth, mobile number, and either a debit or credit card. After that, and for all future orders you just need to enter that same mobile number to make any new purchases. To use Quadpay, simply select that payment option at checkout.

Late Fees

Keep in mind that while Quadpay doesn't have any extra fees, they do charge a $7 fee for late payments. They also charge an additional $7, one-time late fee, the first time an installment is 7 days past due.

Also helpful to know, is that said late fee can be waived if an installment is paid within 24 hours of the date it was due.

Have more questions? Here are some helpful QuadPay links below:

Customer Portal 

Help Center 

Contact Form 

We accept all major credit cards such as:

  • Visa
  • Visa Gift Cards
  • MasterCard
  • MasterCard Gift Card
  • American Express

We also accept GooglePay, PayPal, AmazonPay (for US customers), and Quadpay (for US customers), and Sezzle (for Canadian customers).

*At this time, our system is not able to support mixing and matching payment methods*

Product

Some of our Vessi color drops are limited edition runs. This means that once they’re sold out they’re not likely to come back. 

That said, we’re always coming out with new shades - so keep an eye out for future drops!

It’s normal for the ankle opening to be quite firm to start! In order to make sure no water will enter through the shoe opening it’s important for new pairs to be snug enough to adapt to your foot shape over time.

The more you wear them, the more the upper knit and ankle opening will stretch to accommodate and create the perfect shape around your feet. 

Not to worry, after a few more wears the ankle opening will have loosened up to become the perfect fit for your feet. We recommend a shoehorn in the meantime!

Vessis were designed as a casual lifestyle shoe for lightly active use. Short, light jogs are a-okay - and Vessis are great for easy non-technical hikes! For higher intensity runs, however, we'd recommend a proper running shoe.

As for swimming, Vessis are not meant to be fully submerged. While they are 100% waterproof, this is only up to the ankle opening. That said if water did get inside for whatever reason just let your shoes dry in a well-ventilated area and they'll be good for the next rainy day in no time.

Yes, they are!—Vessi's insoles are removable to fit custom insoles and orthotics, allowing you to maximize comfort and support to your liking.

Wearing Vessis without insoles can also free up some space, too. You can use thicker insoles to make up any extra wiggle room as well.

All 4 styles come with our patented Dyma-tex technology - 100% element proof, breathable, and stretchy. But, each collection has a few differences. 

The Cityscape

Walk the city or escape to your adventure. The lightest sneaker with a minimalist design that seamlessly transitions you from work to play. Designed with a tapered and slim silhouette. It comes with a three-zone rubber tread designed for lightness and grip. 

The Everyday

Your everyday go-to. Created with a chunkier midsole for additional lateral support, and a higher lace cage for even more footbridge support. Designed with a two-zone rubber herringbone tread. This means more frontal grip as well as side-to-side traction on wet surfaces.  

The Slip-on

Easy on, easy off. We threw out the laces to get you out the door quicker. Super lightweight, and great for packing into your carry-on. The thread has the same design as the Everyday collection. 

The Weekend

Live every day like it’s the weekend! Made with a slightly more relaxed fit compared to the other collections. Sturdy with slightly less compression to them and designed using our own engineered zoning knit made from our trusty Dyma-tex. This means more breathability and comfort. The Weekend is our most slip-resistant shoe too! We made them non-marking so you can wear them at the gym or even boating. 

*Vessis are slip-resistant, they're not slip-proof. Some surfaces when slippery will always be more difficult to navigate*

If you have a latex allergy, Vessis might not be the right shoe for you. 

The midsoles are made out of lightweight EVA, and the outsole is made of rubber. There is a chance that you would have similar reactions to the rubber material.

Vessis are unisex, and designed for everyone equally!

Men sizes are 1-2 mm wider than the women's sizes. For ladies sizes looking for a wider fit, we recommend choosing a men's size for a more comfortable feel.

To find your size equivalent in the Men's collection, simply go one size down from your usual size. For example:

Women's 9 would be a Men's 8!

A quick note that the women’s Weekend collection tends to run large, so for that design we recommend sizing down by two.  

A little confused? We’re here to help. Send our Customer Service team a message and we’ll give you a hand finding the right size for you.

Yes, but be careful! 

Your Vessis can handle a little splash from the pool, but try not to soak them in chlorinated or saltwater for too long. The chemicals might alter the Dyma-tex knit membrane, causing your Vessis to lose their superpowers (and their warranty).

If you do happen to get chlorine or saltwater on the knit, run them under warm water and use a non-solvent based detergent to clean them.

Our shoes are waterproof thanks to a special material we developed called Dyma-tex that contains millions of pores large enough for heat and moisture from our feet to escape, but small enough to prevent outside water from getting in!

So Vessis are way more breathable (and lightweight) than traditional waterproof footwear options like rubber boots. Waterproof shoes will always be less breathable than normal shoes, but we thought it was nice to have another option other than heavy, clunky boots in the rain!

Return & Exchanges

Our gift cards are like cash, there are no transaction fees and it never expires. They cannot be purchased with gift certificates or coupon codes, and they cannot be replaced if lost or stolen or redeemed or exchanged for cash.

Gift cards must be redeemed from the same country and currency originally purchased from, and they are also exempt from promotional sales. Gift cards are non-refundable.

Free returns in North America

We're happy to accept returns that are in brand new, original condition packed in their original boxes as well as within 90 days of their delivery date—we'll pay for shipping!

Final Sale Items

Final Sale items are non-refundable. However, you can exchange your item for up to 90 days after delivery (some exceptions apply). For any refunds requested in this case, they will be issued as store credit.

Please note that orders can only be exchanged twice before they’re considered a final sale. This means when you receive your third item (second exchange) your shoes are no longer applicable for returns or exchanges

Looking for the fine print?

  • Returns that are worn, stained, altered, or damaged will not be accepted.
  • Requests submitted after a 90-day period will not be accepted.
  • Returns without the original shoebox or damaged packaging may incur an additional $5 restocking fee.
  • Please do not tape or write on the box. Gift cards and items marked as Final Sale are non-refundable.
  • Orders from countries outside North America will be responsible for any additional shipping and duty fees.
  • Accessories such as laces and socks are considered a final sale and can not be exchanged or returned.

All shoes that are marked final sale, as well as all accessories (including laces, hats, and socks) purchased will not be applicable for cash refunds

Accessories can not be exchanged or returned. Shoes marked as final sale will be eligible for exchanges or refunds in store credit only. Do keep in mind that some exceptions apply - reach out to our team before purchasing so we can give you all the info you need!

Your store credit will not expire! You can save it until you're ready to make another purchase. Your store credit can also be used on pre-order items or any future releases coming out soon.

Looking for another size, color, or simply want to return them? You have 90 days from the day your order arrives to make an exchange! Keep in mind that some promotional discounts might make your order non-eligible for refund returns. 

We offer free exchanges and returns within North America. International customers must source their own return shipping label and are responsible for all return fees. 

Before sending back your shoes to us please make sure they’re:

  • Undamaged 
  • Unaltered 
  • In their original box 

To initiate your return or exchange, you'll just need your order number and zip/postal code to make the request.

For Canadian orders: 

Canada Return/Exchange 

For US orders:

US Return/Exchange 

Once you follow the instructions on the return/exchange center, you’ll be provided with a pre-paid return shipping label you can use to send your shoes back to us. You can also update your new delivery address via this process. 

**Please note that after a certain number of exchanges are made, the order will become a Final Sale. Please contact our Customer Service team for more information on this**

Once we receive your shoes back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll send your new pair right away or we’ll issue your refund - depending on the option you chose. 

If you selected a refund, we will process this back onto your original payment method on file, as we’re unable to refund on any other method than the one you entered during check out. 

Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement. 

 

North America (Canada and USA)

After your package arrives, please kindly allow 7-10 business days to process your returning item(s).

Outside North America

We recommend sending packages with tracking numbers so that you can see when your package arrives at our warehouse. We are not responsible for returns not received if they were shipped without a tracking number.

To cancel your order, please contact our Customer Service team so we can process that cancellation request for you asap.

**Please note that due to the quick nature of order fulfillments by our warehouse, there may be a chance that we will be unable to cancel your order**

Our 365-Day Guarantee.

We want you and your Vessis to be together forever. That's why we stand behind our quality and promise. All Vessis come with a 1-year warranty on any manufacturer defects. 

Keep in mind that we don't cover issues caused by modifying, exposing your Vessis to harsh chemicals, or if the defect has been caused by excessive wear and tear.

That said if you think your Vessis are acting up please don't hesitate to reach and let us know. We’re more than happy to reach out and see what we can do for you!

To start a warranty claim, we ask that you start by filling out this form for issues with your shoes, and this for m for issues with your accessories. 

Please kindly allow up to 8 business days to process your claim once your completed form is received on our end.

**We reserve the right to refuse any claims that do not meet our warranty policy requirements.**

Shipping & Tracking

Here's a full list of countries we currently ship to:

  • Canada
  • United States
  • Australia
  • New Zealand
  • Japan
  • Taiwan
  • South Korea
  • Singapore

Our goal is to be able to offer Vessis across the world, so we’re working hard to bring the magic of Vessi to more locations worldwide!

Shipping costs will vary based on product, units, and shipping location. Please refer to the checkout page in your shopping cart for a more accurate fee.

Process

Step 1: You place your order.

Step 2: One of our warehouses in Chicago (IL), Richmond (BC), or Hong Kong process your order. This can take anywhere from 1 to 3 business days (not including weekends or Canadian/US holidays).

Step 3: Your order is picked up by the shipping company, and your Vessis make their way to their new home. 

Step 4: You receive a shipping notification email along with tracking number you can use to follow along. Tracking numbers can take a day or two to activate once scanned into the courier's system, so you might not see any movement right away.

Step 5: Eagerly by the door for the mail to arrive - but that’s the best part! Good luck to you and your new Vessis - we know it’ll be love at first sight. 

Delivery Times

North America
We ship across both Canada and The United States (including Hawaii, Puerto Rico, and Alaska). Your order will arrive within 2-9 business days approximately once picked up from our warehouse, depending on your location. 

International

Not in North America? Your order will arrive between 7-30 business days once picked up from our warehouse, depending on your shipping location.  

**We do our best to provide the most accurate processing and shipping estimates possible. However, they are estimates and not guarantees. They may vary due to high volumes of orders, unforeseen delays on the couriers, and busy holiday seasons**

The prices shown on the website do not include applicable taxes, duties, or shipping fees. 

Depending on where your shipping location is, your country’s customs office may impose import fees, declaration fees, import duties (tariffs), and/or taxes. For all orders, all the fees required for customs clearance are the sole responsibility of the customer and may be charged upon arrival.

For more information on customs, duties, taxes, and other import charges, please contact your local customs office.

Sizing & Shoe Care

Vessis fit true to size! So, go with your most common US sneaker size. If you’re a half size, you can size up for a looser fit - or down for a more snug one.

The only exception to this is our Weekend collection in women’s sizes. Those run big, so size down one number from your most common shoe size.

Reach out to us if you want to double-check what’ll work best for you!

At the moment, we carry only standard sizes. But because of our very adaptable upper knit that stretches to the shape of your feet, half sizes often find a Vessis works for them anyway!

We recommend basing your size choice off your two most common sneaker sizes. 

So if you're normally either a 10.5 or an 11 for example, we'd size up to an 11. If on the other hand, you’re between a 10.5 and a 10, size down to a 10!

Up to you! Vessis are very breathable, so you can choose to go with or without socks.

However, we do recommend wearing socks because they tend to help wick moisture and heat away from your feet, improving comfort and preventing early wear of the shoe.

PS. We’re big fans of no-show socks and even carry some Vessi ones designed with our shoe style in mind. 

While Vessi only come in regular width at this time, they fit a lot like a sock! They hug and stretch around your foot to adapt to your unique shape over time. So, if you’re a wider fit normally, you might find that Vessis still work for you. 

Keep in mind that while our styles are unisex, the men’s sizes are wider with a bigger opening. This means that if you're a female looking for a wider fit, picking a smaller size from the men’s line may work since you’d get the room without adding extra length.

Just be sure to go one size down from your women's size to find your perfect fit. For example, a wide Women's 8 would be a Men's 7!

Let us know if you have any questions about this - we’re here to help! 

The Everyday & Slip-On

Heel-to-toe drop of 0.9cm

The Cityscape

Heel-to-toe drop of 0.8cm

The Weekend

Heel-to-toe drop of 0.2cm.

Super easy! For our Slip On, Everyday, and Cityscape lines all you need is a clear detergent (yellow tint ones can stain the shoe over time), a soft sponge/soft bristle toothbrush, and some warm water. We generally recommend Dr. Bronners if you have access to it. We've tested it in-house with great results. 

Run your shoes under warm water, gently scrub the sole using the toothbrush and the knit using the sponge, and the dirt should come off! Then rinse well once more. After washing, please let shoes dry in a well-ventilated area, away from direct heat.

For the Weekend collection, you can throw those in the washing machine! Here are some tips for that:

  • Machine wash cold, not hot
  • Do not tumble dry, instead leave them to air dry instead.
  • Wash on their own and not with other items.

Keep in mind that white styles do require a little extra TLC to keep them in tip-top shape. They need to be cleaned more often to ensure they stay looking fresh, but even with that, it’s likely they’ll show wear faster than darker colors due to the nature of the shade. 

One last thing about cleaning. The sole can sometimes be more sensitive to stains than the actual knit since it's white and more porous. It's important to know that the sole isn't designed to be stainproof and that things like mud being left on for too long can create long-lasting stains.

Here’s a handy YouTube video if you want to check it out as well.

Thanks for stopping by! Have more questions? Contact us at support@vessi.com