How Can We Help You?

With magic! Just kidding, it's actually thanks to our patented Dyma-tex® technology.

Unlike other waterproof materials, our technology is directly integrated into the knit. It's engineered with thousands of nano-sized pores small enough to keep water out while letting sweat and heat escape.

No harsh chemicals here!

We're always launching new styles and colours! Core shades are available year-round with restocks happening every 3-5 weeks or on a seasonal basis. Limited edition (LE) colours, however, are only available while supplies last.

Want to know when new and similar styles and colours come in? Sign up for our e-newsletter to receive email updates and get early access here: vessi.com/pages/early-access-sign-up

Yes, we offer half sizes for the Market Flat, Market Mary Jane, Motu Sneaker, Pacific Sneaker, Tidal Slip-on, Tidal Sneaker, Uptown Chelsea, Weekend Neo and Weekend Slip-on

Note: The Pacific sneakers, Tidal Slip-ons and Tidal sneakers fit half a size small. For a regular fit, we suggest going up half a size from your usual size. If you’ve got wider feet or prefer more of a relaxed fit, we suggest going up a full size from your usual size. For narrow feet, we recommend sticking with your usual size.

The Weekend Neo also run small and narrow. For narrow feet, we recommend sticking with your usual size. For Men looking for more of a regular fit, we suggest going up a full size from your usual size and half a size up for Women. Women with wider feet or women who prefer more of a relaxed fit can also take their usual size and go down 1.5 size in Men's (e.g., Women's 9 - > Men's 7.5)

The Weekend Slip-on runs small and narrow as well. For narrow feet, we recommend sticking with your usual size. For more of a regular Men's and Women's fit, we suggest going up a full size. Women with wider feet or women who prefer more of a relaxed fit can also take their usual size and go down 1 size in Men's (e.g., Women's 9 - > Men's 8)

If you're interested in our other styles that don't come in half sizes, we recommend going half a size up for more of a relaxed fit and half a size down for a snug fit. Our flexible, form-fitting knit conforms to your feet for a personalized fit, even if in between sizes.

If you’re typically a half size and your preferred style doesn't come in half sizes, you can go half a size for a looser fit or down half size for a more snug fit.

Vessi shoes aren't certified as non-slip. That said, all our collections are designed with a rubber Herringbone pattern on the tread to help with traction.

Please explore safely!

You bet! Vessis with the exception of the Women's Market Flat, Market Mary Jane and Uptown Chelsea are unisex with slight differences in width between men's and women's sizes.

The Men's collections runs about 3 mm wider than women's. So, if you're normally a women's 9 for example, you would be a men's 8 and vice versa. 

For those looking for a wider option, we recommend choosing from the Men's collection for the best fit. 

A little confused? We’re here to help. 

Email us at support.us@vessi.com and we’ll give you a hand finding the right size for you.

At this moment, Vessis only come in standard widths. That said, we find that many people who wear wider or narrower sizes can find the right fit in Vessis because of their stretchy and adaptable uppers. The Weekend Classic and Classic Chelseas are specifically designed a little wider to begin with, so you might find they'll work for you too.

Men's shoes also run about 3 mm wider and have wider ankle openings so if you are a women's wide, try going down half or one full size down in Men's (e.g., Women's 7.5 or 8 - > Men's 7) 

Most narrow style: Motu Sneaker, Pacific Sneaker, Tidal Slip-on, Tidal Sneaker, Weekend Neo, Weekend Slip-on

Most wide style: Weekend Classic & Classic Chelsea

Up to you! Our patented Dyma-tex™ knit material is soft to the touch, so whether or not you choose to wear socks is personal preference.

That said, wearing socks can help wick moisture and heat away from your feet, which can improve comfort and prevent early wear.

Lucky for you, we carry Ankle, Crew, Mid-Crew, No Show and Tab socks specifically designed for Vessi shoes

Whether you're shopping for yourself or for kids, here's how to choose the right sock size based on your shoe size.

(1) Our unisex Ankle, Crew, Mid-Crew, and Tab Socks are designed to provide the perfect fit for everyone:

Small (S) Recommended for Vessi Women’s sizes US 5-6
Medium (M) Recommended for Vessi Women’s US 7-9 and Men’s US 6-8
Large (L) Recommended for Vessi Women’s US 10-11 and Men’s US 9-10
X-Large (XL) Recommended for Vessi Men’s US 11-14

(2) We offer unisex No Show Socks as well. They come in two sizes to match your shoe size:

X-Small/Small (XS/S) Recommended for Vessi Women's sizes US 5-8 and Men's US 6-9
Medium/Large (M/L) Recommended for Vessi Women's sizes US 9-11 and Men's US 10-14

(3) Mid Crew Socks are also available in Kid’s sizes:

Small (S) Recommended for Kids sizes US C11-C13
Medium (M) Recommended for Kids sizes US 1-2
Large (L) Recommended for Kid’s sizes US 3-4

No! Vessi socks aren’t waterproof but they’re super comfy and great for everyday wear.

They will! The ankle opening and uppers will be snug when you just get your Vessis. With time and use, they'll give just enough to create a comfy fit for your feet. While they won't stretch that you might need another size, they won't feel tight for long!

Sure thing! Our insoles are removable to accommodate custom insoles and orthotics.

You get to customize fit, comfort, and support to your liking.

Each style has its own unique heel-to-toe drop. Here’s a quick breakdown:

Alta High Top – 4.5 mm

Boardwalk Slip-on – 7 mm

CityScape Classic – 10.5 mm

Courtside Classic – 6 mm

Market Flat & Market Mary Jane – 7.2 mm

Motu Sneaker – 3.9 mm

Pacific Sneaker – 9.8 mm

Soho Sneaker – 7 mm

Stormburst High Top & Low Top – 16.5 mm

Tidal Slip-on & Tidal Sneaker – 6.7 mm

Uptown Chelsea – 7.2 mm

Weekend Classic & Classic Chelsea – 8.5 mm

Weekend Neo & Weekend Slip-on – 5.5 mm

Each style has its own unique stack heights. Here’s a quick breakdown:

Alta High Top – 13.5 mm (heel), 8.3 mm (forefoot)

Boardwalk Slip-on – 13.7 mm (heel), 6.7 mm (forefoot)

Classic Chelsea - 18 mm (heel), 9.5 mm (forefoot)

Courtside Classic – 21.6 mm (heel), 16.6 mm (forefoot)

Market Flat – 18 mm (heel), 13.5 mm (forefoot)

Market Mary Jane – 13.5 mm (heel), 6.3 mm (forefoot)

Motu Sneaker – 21 mm (heel), 17.1 mm (forefoot)

Pacific Sneaker – 21 mm (heel), 17.1 mm (forefoot)

Soho Sneaker - 13.7 mm (heel) 6.7 mm (forefoot)

Stormburst High Top & Low Top - 28 mm (heel), 11.5 mm (forefoot)

Tidal Slip-on & Tidal Sneaker – 23.2 mm (heel), 13.5 mm (forefoot)

Uptown Chelsea - 21.6 mm (heel), 14.4 mm (forefoot)

Weekend Classic - 18 mm (heel), 9.5 mm (forefoot)

Weekend Neo & Weekend Slip-on - 14 mm (heel), 8.5 mm (forefoot)

We don't carry extra insoles for purchase but Vessi insoles are removable if you'd like to swap them out for another pair you like.

We recommend frequent hand washing for the best results.

1) Gently remove loose dirt using a dry, soft-bristled shoe brush, cloth, or sponge. Remove laces and wash separately by hand in a mixture of warm water and baking soda

2) Spot treat by putting a small amount of baking soda directly on the affected area. Spritz white vinegar on it, or dab it on with a cloth. Using the cloth, gently wipe in circular motions to get into the small grooves of the knit material

3) Rinse the affected area with cold water, and repeat as needed until clean.

4) Air dry your shoes at room temperature, away from direct sunlight or heat source like a radiator

Click here for a video tutorial.

The Alta High Tops, Boardwalk Slip-ons, Classic Chelsea, Market Flats, Pacific Sneaker, Stormburst Low Tops, and Weekend Classic are our only machine-washable styles. Follow the below steps for the best results:

1) Remove insoles and laces

2) Machine wash cold, not hot with a mild detergent

3) Wash on their own and not with other items

4) Do not tumble dry. Vessis are air-dry only

A note on lighter colours: If dirt or mud is left on for too long, it’s more likely to leave a mark. The quicker you can give your Vessis a rinse, the easier it’ll be to keep them looking fresh.

We don’t sell extra Vessi laces, but you can usually find other kinds at your local shoe stores. The great thing is, any laces will work with Vessis. 

If you’re curious about the lengths of our laces, here’s a quick guide:

• Women’s 5–8 (Men’s 6–7) → about 40"

• Women’s 9–11 (Men’s 8–13) → about 44"

You can shop for Vessis online, right here on our website. Or, visit us in our very own retail stores at Metropolis at Metrotown in Burnaby, BC, Richmond Centre in Richmond, BC, Square One Shopping Centre in Mississauga, ON and Bellevue Square in Bellevue, WA. Every full price purchase at our own retail stores come with a free pair of socks!

Vessis can also be found at independent retailers across North America. Check out this page to find a location near you.

Note: Promotional offers on our website and stores may not be available at independent retailers

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Vessi is partially conformant with WCAG 2.1 level AA.

Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We welcome your feedback on the accessibility of Vessi. Please let us know if you encounter any accessibility barriers by contacting us via the options below:

Phone: +1 929-470-1667
E-mail: support.us@vessi.com
Instagram: @vessi

We aim to reply to feedback within 1-2 business days.

This statement was created on 14 June 2021 using the W3C Accessibility Statement Generator Tool.

California residents may request that we not disclose personal information to third parties or affiliated companies for valuable consideration, as per the Califonia Consumer Privacy Act.

To initiate said request please fill out the form provided via this link. 

We’re aware that fraudulent sites and advertisements claiming to sell Vessi products at a discounted price are out there, and our team is working hard to take the appropriate action against these counterfeit sellers.

At this time, our only domain is Vessi.com. Any domain claiming to be Vessi that is not Vessi.com is considered fraudulent and not authorized by Vessi.

Vessis are also available for purchase at select retailers both online and in store in both US and Canada. If you have any questions or concerns prior to making your purchase, please reach out to our support team at support.us@vessi.com.

Yes! Through our partnership with Soles4Souls Canada, you can bring your worn Vessi shoes to one of our retail stores and instantly receive $25 off a new pair of adult Vessi shoes. The $25 discount cannot be stacked with other promotions or sales. Applicable to full priced, adult shoes only. 

Click here for more details about the program and to find your nearest store. Please note we currently only support this program at our Vessi Store locations in Canada. 

Can I return multiple pairs?
You can return as many pairs as you like. However, the $25 discount applies once per new pair purchased.

For example:
Return 1 pair → Get $25 off 1 new pair
Return 2 pairs → Get $25 off each of 2 new pairs
Return 2 pairs → Cannot combine to get $50 off 1 pair

After taking a fresh look at our lineup, we’ve made the tough call to say goodbye (for now) to the Astoria Backpack, Coastal Hoodie, Courtside Classic Sneaker and our Kids Collection. This helps us stay focused on products we can support sustainably while we continue to deliver quality products you and your fellow venturers know and love

Although we don’t have immediate plans to bring more of this lineup back outside of Canada, we do have some exciting, never-before-seen products in the works that we think you’ll love just as much. Want a sneak peek and early access? Be sure to sign up for our e-newsletter here: vessi.com/pages/early-access-sign-up

And don’t forget to follow us on Instagram and Facebook. They’re the best places to stay in the loop on new launches and what’s coming next!

Vessis are designed in Vancouver, Canada and manufactured in Taiwan, China, Cambodia, and Vietnam.

We make a point of partnering with factories that align with our core values and share our sustainability goals.

All our manufacturing partners are:

• BlueSign certified
• BSCI participants
• ISO 14001 compliant
• Oeko-Tex certified
• GRS certified
• Higgs Index rated

No PFAs or harsh chemicals here! Our Dyma-tex™ technology is 100% waterproof thanks to how the knit is engineered, not because of any chemical sprays or coatings.

Vessi shoes don't contain latex, but our gloves have latex in the grip. The midsoles of our shoes are made out of lightweight EVA and outsoles are made of rubber.

Given how similar the chemical composition of these materials is to latex, those with a latex allergy might find Vessis can cause an unwanted reaction.

At Vessi, we’re doing our best to make our shoes as good for the planet as they are for your feet. We're constantly evaluating new practices to help lower our carbon footprint.

Here are a few mindful manufacturing practices we've adopted so far:

• Lifelong waterproofing without harsh chemical coatings.
• Less amount of raw materials.
• Recyclable packaging.
• 100% vegan materials.

We're not perfect, but we work to offset our impact by funding community-led environmental projects around the world. You can read more about that here.

For more information on our sustainability practices, please click here.

Contact our Customer Care team, and we’ll do our best to help you out.

We're available via email at support.us@vessi.com and through our online chat.

Discount codes cannot be combined with other discount codes or stacked on top of an existing offer on our website or at a Vessi owned store

Vessi store credits can be combined with discount codes and stacked on top of existing offers on our website or at Vessi owned stores

Yes, we have a Refer a Friend program! Just refer a new friend to join our community, and you’ll both get $20 off your next purchase of $100+. Visit our Refer a Friend page to login to your account or create a new one.

"Refer a Friend" terms:

Advocates:

-> In order to become an advocate, you'll need to create an account using an email address that's placed at least one order.

-> Once an eligible referred friend makes a purchase of $100+, the advocate will receive a $20 coupon code in their email inbox.

-> The reward is valid for one year and can’t be combined with other offers and can’t be exchanged for money.

Referred Friends:

-> Referrals must be new customers.

-> Referred friend needs to create an account and sign in to their account in order to have the $20 off discount auto applied to their purchase of $100+.

-> The reward is valid for one year and can’t be combined with other offers and can’t be exchanged for money.

Sure do! Visit this page to claim your 20% off (it only takes a minute), then shop for your favourite pair of Vessis.

Heads up: This discount will be automatically applied at checkout towards a full price purchase of $100+ before tax and shipping and cannot be combined with other promotions or discount codes.

Sure do! Visit this page to claim your 20% off (it only takes a minute), then shop for your favourite pair of Vessis.

Heads up: This discount will be automatically applied at checkout towards a full price purchase of $100+ before tax and shipping and cannot be combined with other promotions or discount codes.

All Vessi-owned stores at Bellevue Square are happy to accept Vessi discount codes, Vessi E-Gift Cards, and Vessi Gift Certificates.

Just a quick heads up: You may use a Vessi E-Gift Card with a discount code and Gift Certificate but discount codes and Gift Certificates can’t be combined with each other. other discount codes or stacked on top of an existing offer.

Good news! We’ve partnered with Sezzle, Afterpay and Zip Pay, three third-party payment platforms, to everyone (some regional restrictions apply). You'll be notified at checkout the amount due upfront and future payment dates for each option. From there you can pick the one that works best for you.

Please note you'll be charged the first installment amount at the time of purchase.

Have more questions? Find all the answers you need here:

Zip Pay's FAQ centre (US only)

Sezzle's FAQ centre.

Afterpay's FAQ centre.

If its been less than 30 minutes since you placed your order, you can still cancel it! Just log into your Vessi account using the same email you used at checkout. Don't have an account? No problem! You can create one with that email and still access your order.

Once you're logged in, find the order you want to cancel and click it. Then hit the "Cancel" button.

You can also cancel straight from your order confirmation email by clicking "View Order" and then "Cancel."

Heads up: We move fast! If you don’t see the cancel button, it means your order’s already in the works and can’t be canceled anymore.

If its been more than 30 minutes since you place your order, its already in the works and can't be canceled. But no stress! Once it arrives, you can still return it through our regular returns process.

Just a heads up: Exchange orders and digital gift card orders can't be canceled at any point

A pre-order is a product that can be purchased before it arrives at our warehouse. This allows you to reserve a unit and make sure you don't ever miss out.

We will always provide an estimated shipping date for every pre-order item (you'll find it right above the "add to cart" button). While we do our very best to make sure your order is shipped on or before this date, sometimes things can take a little longer than expected due to supply chain issues.

As soon as we have your pre-order in stock and ready to go we'll move it into the processing stage. From there it can take anywhere from 1-5 business days to ship out.

You'll be charged the full price upon placing your order. This is done to secure your reservation

Your Vessis not working out exactly how you hoped they would? No problem. We’re happy to accept online returns within 30 from the delivery date

Here's how to ensure a smooth return/exchange:

• Your items are brand new and undamaged. All tags must be on apparel and accessories, shoes must be in the original box.
• Returns without the original shoebox may be charged a $5 reboxing fee.
• Due to sanitary issues socks are final sale can not be exchanged or returned.
• Free returns/exchanges do not apply to orders shipped outside of Canada and the United States. You will be responsible for your own return shipping using a carrier of your choice. 
• Products marked as final sale are ineligible for returns or exchanges.

For more information and to start the return or exchange process, please click here.

Note: This policy only applies to purchases made on vessi.com and any Vessi owned store. If you're looking to return a Vessi product purchased from another retailer that carries Vessi products, please contact the retailer directly.

Terms and Conditions

• Products that are stained, altered, or damaged will not be accepted.
• Rejected returns are not eligible for a refund and will not be returned to you. 
• Return requests submitted after the 30-day period will not be accepted.
• An exchange request doesn't guarantee the product's availability. If it's unavailable, we'll let you know.
• Returns without the original shoebox may incur an additional $5 restocking fee. 
• All Gift cards and items marked as Final Sale are non-refundable nor exchangeable
• Orders being returned from outside of Canada and the United States will be responsible for any additional return shipping and duty fees.

For non-final purchases made in store, you can return or exchange your purchases in store only.

Unworn and non-final sale purchases made on vessi.com can also be returned or exchanged at a Vessi owned store in Bellevue Square within 30 days of delivery.

If you've already initiated an online return and receive a return label, please complete the online return process or contact us to pivot to an in-store return

Note: We will not be accepting returns & exchanges at our head offices or warehouses

Regular Priced Merchandise

Within 30 days of purchase, you can return eligible items and receive a refund to the original method of payment. You can also exchange eligible items for new products or store credit. To return or exchange, items must be brand new, unaltered, in their original packaging/shoe box, and accompanied by proof of purchase.

Note: Shipping fees and gifts with purchase are non-refundable

Sale Merchandise

Some sale and discounted items bought in-store may be final sale, and will be indicated as such on your receipt. Final sale items are not eligible for returns or exchanges. They are, however, still covered under our warranty policy. Other final sale items include socks and gift cards

Certain promotional items may be marked exchange only and are not eligible for refunds, but may be exchanged for other merchandise or store credit. If the new item is of lesser value, the difference will be returned to you in the form of store credit. If the item is of greater value, you will be responsible for paying the difference.

Gift Cards

Gift cards are final sale and may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

Items marked with Final Sale or with a discount of at least 40% off or more will not be eligible for returns, exchanges or store credit, but are still covered under our limited warranty. 

Certain promotional items may be marked exchange only and are not eligible for refunds, but may be exchanged for another size, style, product or store credit. If the new item is of lesser value, the difference will be returned to you in the form of store credit. If the item is of greater value, you will be responsible for paying the difference. 

Please check the promotional fine print before you purchase

If it's your first time returning a specific purchase, your order number should be fully numerical, no letters or symbols.

If you're looking to send an exchange order back, the order number you should enter will look like this: EXC-12345-1. 

Unfortunately, we are unable to process the return of products purchased from an independent retailer or any one of our retail partners. Please reach out to the business where the original purchase was made and they should be able to assist you.

We sure can! If you haven’t grabbed a return label yet, have your order details handy and head to our Returns & Exchanges page to get started:

https://returns.ca.vessi.com/#/ (Canada) 

https://returns.vessi.com/#/ (United States) 

Once you’ve picked the item(s) you’re sending back and what you’d like instead, choose the Instant Exchange option and enter your credit card details to place a temporary hold on your card. Don't worry, you won’t be charged as long as your unwanted items are on in the mail within the next two weeks.

Heads up! We can only accept Vessi products sent back in brand new condition nor will they be returned to you

While we pride ourselves on creating long-lasting, high quality products, manufacturing defects can unfortunately occur.  

We want you and your Vessis to be together forever. That's why we’re pleased to offer a 1 year warranty on any shoe defects, and a 6 month warranty on accessory, apparel and bag defects.

To start a warranty claim, the first step would be to fill out one of the following forms:

Shoe Warranty - Click here
Accessories & Apparel Warranty - Click here.

Note: This policy only applies to purchases made on vessi.com, Vessi stores and retailers part of our wholesale program.

Our warranty team will review your submission and get back to you within 3-5 business days approximately.

• Promotional offer is valid from November 20, 2025, through December 25, 2025, ending at 11:59 PM PT.
• Gift certificates are redeemable for purchases made between January 5, 2026, and February 28, 2026, on orders of $80 or more, and can only be used at Vessi-owned retail locations and http://www.vessi.com.
• Gift certificates cannot be applied to products on pre-order, used to cover shipping fees, or to purchase gift cards.
• Items purchased with gift certificates may only be exchanged, not returned.
• Gift certificates cannot be combined with any discount codes, redeemed for cash, used for other gift cards, or refunded.
• Each gift certificate is single-use only, and the full value must be redeemed in a single transaction. Any remaining balance will be void.
• The same email address as the original purchase must be used when redeeming the gift certificate
• If a refund is issued for an order which provided a gift certificate during the offer period, the gift certificate will be automatically canceled. Any unused gift certificates will be automatically canceled after February 28, 2026.

In-store pick-up isn’t available right now but you can swing by one of our stores to shop in person. Find the closest one here: https://vessi.com/pages/store-locator

All orders with standard shipping tend to process and ship within 5 business days from your purchase date. Once shipped, orders will reach you in about 2-9 more business days depending on your location but you may experience a delay due to ongoing changes to nationwide and cross-border shipping volume. 

Note: The quoted timelines are based on business days and don't include weekends or Canadian/US holidays.

Orders with a minimum purchase of $150.00 (after discounts and before taxes) qualify for free shipping!

• Canada - $150.00 CAD
• United States - $150.00 USD
• Australia, Japan, New Zealand, Singapore, South Korea, Taiwan - $150.00 USD

Shipping costs for orders under the $150.00 minimum purchase requirement will vary based on product weight, the number of units and shipments along with your shipping location. The total cost of shipping will appear at checkout

Note: Shipping fees are non-refundable

Here's a full list of countries we currently ship to:

Canada
United States
Australia
New Zealand
Japan
Taiwan
South Korea
Singapore

We’re working hard to bring the magic of Vessi to more locations worldwide!

Please be mindful of fake websites claiming to be Vessi and shipping to other countries. The only sites we operate are ca.vessi.com (Canada) and vessi.com (USA/Global).

We are not shipping to PO Box, APO and FPO addresses at this time.

Vessi products ship directly from our warehouses in Ontario, Canada, Bellevue, Washington and Los Angeles, California so depending on what’s in stock and which location is closest to you, your order might arrive in more than one package. 

We offer expedited shipping across the United States for $19.99 and will aim to deliver expedited orders within 2-7 business days of purchase depending on your location. 

The quoted timelines are based on business days, not including weekends or Canadian/US holidays and may vary due to ongoing changes in nationwide shipping volume. 

Heads up: Shipping fees aren’t refundable.

When the order ships, you will receive a shipping confirmation email with tracking details. Alternatively, you can visit our Order Tracking page, where you can check the shipping status by providing the order number and email address used, and/or sign up to get SMS updates.

Vessi products ship from our warehouses in Ontario, Canada and Los Angeles, California so your order may arrive in more than one package depending on whichever spot has your items in stock and is closest to you.

If you're shipping to Canada or the United States, the amount you see at checkout is exactly what you’ll pay with all taxes and shipping fees included. No surprise customs charges, import fees, or tariffs when your order arrives.

If you’re shipping to a location outside of Canada and the United States, your customs office may charge import fees, duties, or taxes when your package arrives. These are set by your local customs office and are the responsibility of the recipient. If you’re unsure about what to expect, it’s best to check with them before ordering.