Frequently Asked Questions

Shipping

Shipping

We’re experiencing delays in order processing due to a high volume of orders this season. But here’s the good news: we’re working around the clock to help ensure your order is processed in a timely manner.

Our standard order processing time is 3-5 business days, and our typical delivery timelines are around 2-9 business days (depending on your location).

Thank you for your patience and understanding!

Orders over $150 (after discounts and before taxes) qualify for free shipping!

Shipping costs for orders under the above thresholds will vary based on product weight, units, and shipping location.

Note: Shipping fees are non-refundable

Here's a full list of countries we currently ship to:

Canada,
United States,
Australia,
New Zealand,
Japan,
Taiwan,
South Korea,
Singapore.

We’re working hard to bring the magic of Vessi to more locations worldwide!

Please be mindful of fake websites claiming to be Vessi and shipping to other countries. The only sites we operate are ca.vessi.com (Canada) and vessi.com (USA/Global).

Yes, we do! Simply select the 'Express Shipping' option at checkout, and get ready to receive your brand new Vessis.

Keep in mind, while we do our best to provide the most accurate shipping estimates possible, they are not guaranteed. Shipping times may vary due to high volumes of orders, unforeseen delays on the couriers, and busy holiday seasons. Delivery times also don't include the 1-3 business days for processing your order.

An additional note that quoted timelines are based on business days, not including weekends or Canadian/US holidays.

The prices shown on the website do not include applicable taxes, duties, or shipping fees.

If total order value exceeds $800 USD, and depending on where your shipping location is, your country’s customs office may impose import fees, declaration fees, import duties (tariffs), and/or taxes. For all orders, fees required for customs clearance are the sole responsibility of the customer and may be charged upon arrival.

For more information on customs, duties, taxes, and other import charges, please contact your local customs office.

Update regarding 2025 US tariffs- At this time, we are experiencing some significant delays to some of our order's that are shipping from our Canadian warehouses to US customers. If you find that your order hasn't moved for over 1-2 weeks, please reach out to our support team at support.us@vessi.com.

We've switched away from Canada Post due to the impending strike and are working with alternative carriers to ship your order.

Are certain locations affected?

Orders shipping to Canadian PO boxes, military and rural addresses will still be delivered by Canada Post.

We will not be shipping to PO Box, FPO, APO and rural addresses based in the United States at this time.

If you have concerns, please reach out to our support team here.

How will this affect my return?

While some returns have been affected, we have made changes to our couriers to help ensure your return has no issues. You can start your return process here.

If you have any issues with your return, please reach out to our support team here.

When the order ships, you will receive a shipping confirmation email with tracking details.

Alternatively, you can visit our Order Tracking page, where you can check the shipping status by providing the order number and email address used, and/or sign up to get SMS updates.

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