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Home | Returns & Exchanges

Returns and Exchanges

Not feeling the Vessi magic? Return it within 30 days, unworn and in original packaging. Shipping's on us!

  1. Ensure your items are unworn, undamaged. All tags must be on apparel and accessories, shoes must be in the original box.
  2. Click the "Make a Return or Exchange" button, enter your order number and postal code.
  3. Select the item you want to return or exchange.
  4. Print the shipping return label and mail your order.
  5. After inspection, we’ll send your exchange or refund back to your original payment. Allow 7-10 business days to process.
  6. If you have any questions, please reach out to support@vessi.com

Note: Returns are pending until inspected by our team. An exchange request doesn't guarantee the product. If it's unavailable, we'll let you know.

Make a Return or Exchange

FAQs

Your Vessis not working out exactly how you hoped they would? No problem. We’re happy to accept returns within 30 days from the delivery date.

Here's how to ensure a smooth return/exchange:

  • Your items are unworn, undamaged. All tags must be on apparel and accessories, shoes must be in the original box.
  • Returns without the original shoebox (or if damaged) may be charged a $5 reboxing fee.
  • Due to sanitary issues laces, face masks, and socks can not be exchanged or returned.
  • Free returns/exchanges do not apply to orders outside North America. Shipping fees apply.
  • Some shoes marked as final sale may be ineligible for returns or exchanges.
  • The shoebox must be clear of tape and additional writing.

For more information and to start the return or exchange process, please click here.

Note: This policy only applies to purchases made on vessi.com. If you're looking to return a Vessi product purchased from another retailer, please contact the retailer directly.

Terms and Conditions

  • Returns that are worn, stained, altered, or damaged will not be accepted.
  • Rejected returns are not eligible for a refund and will not be returned. 
  • Requests submitted after 30-day period will not be accepted.
  • An exchange request doesn't guarantee the product. If it's unavailable, we'll let you know.
  • Returns without original shoebox or damaged packaging may incur an additional $5 restocking fee. Please do not tape or write on box.
  • Gift cards and items marked as Final Sale are non-refundable nor exchangeable
  • Orders from countries outside North America will be responsible for any additional shipping and duty fees.
  • After an exchange is made twice on the same order, the third order will be considered a final sale. This means no returns or exchanges are allowed.

For purchases made in store, you can return or exchange your purchases in store only.

Unworn shoe purchases made on ca.vessi.com can be returned or exchanged in store within 30 days. If you have initiated an online return please complete the online return process. If you wish to pivot to an in store return after initiating the process online - please contact our customer care for assistance.

Regular Priced Merchandise

Within 30 days of purchase, you can return eligible items and receive a refund to the original method of payment. You can also exchange eligible items for new products or store credit. To return or exchange, items must be unworn, unwashed, unaltered, in their original packaging, and accompanied by proof of purchase.

Note: Shipping fees and gifts with purchase are non-refundable 

Sale Merchandise

Some sale and discounted items bought in store may be final sale, and will be indicated as such on your receipt. Final sale items are not eligible for returns or exchanges. They are, however, still covered under our warranty policy. Other final sale items include:

  • Hosiery/socks 
  • Gift Cards

Certain promotional items may be marked <exchange only> and are not eligible for returns, but may be exchanged for merchandise or store credit. If the new item is of lesser value, the difference will be returned to you in the form of store credit. If the item is of greater value, you will be responsible for paying the difference in store.

Gift Cards

Gift cards are final sale and may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

Price Match Policy

Purchases made in store or online up to 14 days before the first day of any sale are eligible for price match during a promotional period. We will match the sale price up to 7 days past the end of the promotional period on pre-existing orders made during the sale.

Unfortunately, we are unable to process the return of products purchased from one of our retail partners. Please, reach out to the business where the original purchase was made and they should be able to assist you.

Once our return's team gives us the green light to process your refund or exchange, we'll be sure to send you a follow-up email. Please note our current turnaround time is around 7-10 days from the day we receive your packages. 

Our warranty team will review your submission and get back to you within 7 business days approximately.

Help Center

Speak to us via live chat, or visit our FAQs for common questions.

Live Chat

Vessi Sizing

Find your perfect fit and get ready to feel like you’re walking on clouds.

Shoes

Most Vessi shoes come in full sizes. The Tidal Sneaker and Market Flat now come in half sizes.

All Shoe Sizes

US
EU
CM
IN
5
35.5
22
8.7
5.5
36
22.5
8.9
6
37
23
9.1
6.5
37.5
23.5
9.3
7
38
24
9.4
7.5
39
24.5
9.6
8
39.5
25
9.8
8.5
40
25.5
10
9
40.5
25.75
10.1
9.5
41.5
26
10.2
10
42
26.5
10.4
10.5
42.5
27
10.6
11
43.5
27.5
10.8

Shoes

Most Vessi shoes come in full sizes. The Tidal Sneaker and Market Flat now come in half sizes.

All Shoe Sizes

US
EU
CM
IN
6
39
24.5
9.6
6.5
39.5
25
9.8
7
40
25.25
9.9
7.5
41
25.75
10.1
8
41.5
26
10.2
8.5
42
26
10.2
9
42.5
27
10.6
9.5
43.5
27
10.6
10
44
28
11
10.5
44.5
28.25
11.1
11
45
28.5
11.2
11.5
46
29
11.4
12
46.5
29.5
11.6
12.5
47
30
11.8
13
48
30.5
12
13.5
48.5
30.75
12.1
14
49
31
12.2

How to Measure

Step 1: Step on a piece of paper with you heel slightly touching a wall behind

Step 2: Mark the end of your longest toe on the paper and measure from the wall to the marking.

Step 3: Do the same for the other foot and compare measurements with our size chart to get the right size.

______________________________________________

Unsure on Size or Color?

Our support team is here to help. Contact us at support@vessi.com.

Still Debating?

No worries – our hassle-free 30-day return policy allows you to try us on for size and find the perfect pair.

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