Hi Wendy,

Thank you for sharing your experience! Waterproof shoes compared to normal non-waterproof shoes will be less breathable as they are designed to keep water out. Vessi, compared to conventional waterproof shoes like rubber boots or hiking boots, will be more breathable because of its knit structure.

Here are some tips to help increase the breathability of your shoes: 1.) Wear your shoes with socks - Cotton socks tend to help wick moisture and heat away from your feet. When you are wearing your shoes without socks on, the cozy inner layer acts as your socks and absorbs your sweat, which may wear them down over time (not to mention - the inside of your shoes start to stink too!). 2.) Size up - If the fit of your shoes are too tight, the feeling of stuffiness may become more apparent. I recommend going up a size to allow more room for you to wiggle your toes.

Best, The Vessi Team

Hi Lucy,

Oh, thank you so much for your amazing support! We truly appreciate you and your kind words! Hope you'll get to try the newly released Weekend collections :)

Best, The Vessi Team

Hi Angela,

Thank you for taking the time to share your thoughts about your pair of Vessis, and for saying such kind words on your review! Your input was super helpful, and we can definitely see where you're coming from. We'll use your insight towards our research and development for our future design improvements particularly with the laces.

On behalf of the whole team— thank you so much for your support, and we'll keep working hard on making cool innovative products for you guys!

Have a good one, and reach out anytime! We love to hear from you :)

Best, The Vessi Team

Hi Yves,

That's quite an adventure! Thank you for your kind words and we are sorry to hear about your pair!

We'd like to explain that we truly value you taking the time to let us know about your Vessis. With Vessi being a new company that's only a little under 2 years old, we are constantly learning on how to improve our products to deliver the best experience to you. Vessi is the first of its kind in the sneaker industry, so the process of construction is quite different than conventional methods. We are always listening to our customers to be able to solve these issues so they don't happen again.

I checked your order and saw that you are already outside our warranty period. But, we can further check this for you. Kindly send us an email at support@vessi.com.

Best, The Vessi Team

Hi Lindsay,

We're sorry to hear that your Vessis were not a good fit for you! But we're happy to see our agent was able to provide a solution for you. Definitely let us know if you have any further issues with your insoles!

Sincerely, The Vessi Team