- Walking my dog
Great shoe but tough to get on
My toes are dry which was ultimately my goal however getting to this point has been a chore. From ordering until delivery it was two solid weeks, they make no mention that while they print your shipping label and it appears they are moving forward with the order it takes about 10 days before shipping occurs. Customer service is slow to respond all communications come in the middle of the night.
Once received there’s no paperwork in the box not even care instructions glad I read via the web not to machine wash them. If you are looking at being green how about you put this information on the box lid or something? No thanks for purchasing or supporting our company. Lots of improvement needed to make the consumer brand loyal.
If you have high arches/thicker ankles the shoes are difficult to get on at first. Each time seems slightly better but it’s frustrating especially if you have any sort of mobility issues in your thumb/wrist.
As I stated the goal was to have dry toes along with wide enough (which is why i purchased the men’s shoes) and a shoe that can be worn in bad weather it passes the tests for now check in with me in 6 months. I recommend it not but be aware of what I said above.
Rated 4 out of 5
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True To Size and 2 is Runs Large
It’s normal for the shoes to be a little firm to start. Over the first few wears of your new shoes you’ll notice that the upper knit and ankle opening will stretch to accommodate and create the perfect shape around your feet. The reason you want this is to make sure no water comes in through the ankle. The only way to ensure this is if you allow the shoe to mold to your ankle shape. In order to do that, you do need them to be tight at first and then only stretch when they’ve learned your specific foot shape.
On the other hand, we do apologize for the delay in receiving your order and the delay in responding to your concerns. The team is now able to catch up with all the challenges faced during the pandemic and rest assured that the shipments and the turnaround time in answering your concerns will improve over the next few days.
We always want to provide a positive experience to our customers and we are sorry we missed the mark this time. Rest assured that we will keep on improving our processes so we can provide the best service to you.
Best, The Vessi Team