Bought these about a year and a half ago and the outer lining has already separated from the shoe. I wear them quite infrequently (only on very rainy day) so I’m sure it’s from a manufacturing defect and not normal wear and tear. Nonetheless customer service refuses to replace them, claiming I’m out of the warranty period.
Rated 3 out of 5
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True To Size and 2 is Runs Large
Thank you for taking the time to share your experience with us. We're very sorry to hear that the lining of your shoes has ripped. We completely understand your frustrations and will be forwarding your comments to our Product Team as we're continuously looking for ways to improve.
All of our shoes do come with a 1-year warranty for any manufacturing defects and your shoes did go over the 1-year mark. We are sorry that we couldn't do anything more for you. Nevertheless, thank you for your feedback and we'll be sure to share it with the rest of the team.
Best, The Vessi Team